Returns & Exchanges

What happens if I don't like the items or they do not fit?
No problem. If after trying on our gear you find that you want to change size or colour then simply send the item back to us and, depending on stock levels, we’ll either exchange it or give you a full refund. You must however return items within 14 days, unworn & preferably in the same packaging. Please fill in and enclose the form attached to your despatch note. Please note that P&P is non refundable.

What if the item I want to exchange is a different price to the item I now want?
We will refund the price difference between your item and a cheaper one, or require extra payment to match the price of a more expensive one. Out of goodwill we will not charge P&P for one exchange but any further exchanges we will have to charge.

What happens if there is a fault?
Again no problem. We do quality control our goods to make sure they are to the highest standards but (and very rarely) something gets through the nets! Please send it back, filling in the form attached to your despatch note and, depending on stock levels, we’ll either exchange it or give you a full refund.

How long do I have to exchange or return items?
For all exchanges or returns, please return within 14 days of receiving the goods.

Do I have to pay for postage if I want to exchange or return an item?
Unless you have an offer providing free returns then you will have to pay for return postage yourself. However, we will happily post you out a different size or style for free. Offering free returns means that we would have to pass on the cost somewhere else and we didn’t want to do that. If on the rare occasion we are at fault then we will cover the cost of the return.

Where should I send my returns and how long does it take?
If you are returning goods for a refund or exchange please send then to:

Returns
The Fulfilment House/afishionado,
Unit 4, Beaver industrial Estate,
8 Airfield Road,
Christchurch, Dorset,
BH23 3TG

Please remember that until we have received your return parcel it is your responsibility, so please ensure that you send your goods securely.

We try to process returns as quickly as possible, please allow 14 days from receipt of the return